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Live Platform for Channel Resellers User's Manual
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Overview
Live Platform Operation Center Portal
Getting Started
Security Compliance and Auditing
Defining Live Platform Entities
Logging in with Identity and Access Management (IAM)
Adding Local Live Platform portal users in IAM
Inviting Users to Register to IAM
Logging into Live Platform with IAM Local Users
Day Two Management
Resending User Registration Email
Changing Role of Users in IAM
Removing Users in IAM
Changing User Passwords in IAM
Editing Name and Phone Number of Users
Logging into Live Platform portal with Microsoft MFA
Troubleshooting Granting Admin SP
Management Statuses
Deploy Status and Status Indicators
Customer Management
Services Management
SIP Connections Management
Monitoring Alarms from Customer Service Sites
Performance Monitoring
Monitoring Voice Quality Statistics from Customer Service Sites
Managing M365 Users
Managing Teams Devices
Mapping Azure Groups to Customer Tenant
Reports
System Tasks
Managing Service Requests
Viewing Software Versions
Voice Calling
Contact Center
Interactions and Meetings Recordings
Applications
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Day Two Management
This section describes the maintenance actions that can be performed on the IAM platform.
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